1) baby cupboard
i have very bad experiance with them i have brought a “baby cupboard” from the Arpico at Maharagama. cupboard was shaking when it was at the store , i asked the sales person why its like that , he said “sir , you have to place it on a flat level surface”, i said “ok”. and took it home. when i unload the cupboard , one door fell off. i called them that minute, and informed them about it. the sales executive said he will report it and arrange the team to come and repair. i called many times and they never came . and the 1year warranty period was over and i ended up with a broken cupboard.
2) Computer chair
i brought a computer chair and after one week the chair bases was broken and i took it to the showroom and gave me a replacement. i asked them why it broke and they said “some stocks has that issue, some thing wrong with the plastic”. after few months the up and down feature stopped working, i ignored that. just after one year, the connector from base pole to chair was broken and took it to Battaramulla show room, the manager (lady) said the products are imported and they dont have parts to repair them. i dotn mind pay them to do the repair , but seems they cant do that too.
i wrote (email) to Arpico about all these matters and never got a response from them. may be they don’t check their emails , or just ignore the consumer complains.
finally i decided not to buy any thing from Arpico furniture, and advised my friends not to buy too.
This is about goods we buy from arpico..
We used to buy items monthly for our home from Battaramulla arpico.While they billing around 3000-4000 items, we used to look around or checking discount items which were placed closer to billing counter.
One day my friend told me that she faced with a situation of overcharging for eggs.when i buy eggs for next time i kept that information on my mind, & same thing happend to me also . 😡
Luckily i was looking at billed amount & was able to catch up they doing the same mistake for the second time.
Again had a worse experience with buying a set of T spoons , as i can remind total price of 12 spoons was just above three hundred & they billed as one spoon for that price .. cost above 3000 for 12 spoons 👿 , with my previous experince of their billing, was ableto correct it that time itself.
Again a last day,i baught some mangoes, which was marked with 100 grams unit price..& unfortunatly forgot to keep eye while billing.. they billed around 40-50 different.i found the difference only checking the bill at home.
What i have realized is is not enough chcecking the price while we put in to the cart, but need to keep eye while billing…
These guys rip off…avoid and try other small places
pillow 490; exact same brand same thing in ladyj=330
check the prices of phoenix plastics; arnd 20% higher than other places
i checked singer 200 series fridge.. arpico 40000 with all discounts for cash; exactly same thing in nugegoda u can get it for 35500
Bad attitudes towards customers at ratnapura
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